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Natural Language Processing: Why Your Chatbot Needs It
Natural Language Processing: Why Your Chatbot Needs It

While chatbots have grown in popularity, the rise of artificial intelligence and machine learning is giving birth to a chatbot that is scalable. So much so that it cannot be replicated by an internal team of humans. But as advanced as chatbots are getting, they can still lack the “feel” of talking with a person. […]

Build Your Own Online Community
Build Your Own Online Community

Censorship; the word of the day. Whether you’re opposed or for censorship, Big Tech has brought it into the spotlight for all to weigh in on. All opinions aside, as First Amendment lawyer and professor at Suffolk University Law School Gregory Sullivan plainly states it, “Today, there’s nothing that prevents any social media site from […]

Chat Features Your Community Expects
Chat Features Your Community Expects

Chat features are no longer the latest and greatest thing in the communication world. In fact, the first chatting system was developed in 1973. Chat has been around long enough, that nearly all phone users have grown to have certain expectations of them, whether they are aware of it or not. This can put a […]

What is MQTT?
What is MQTT?

What is MQTT and what’s it have to do with the IoT? The Internet of Things (IoT) is a sprawling network of multiple devices all connected to the internet. It has exploded in recent years as more technologies integrate wireless connectivity into their workflows and data calls. This means that while data can be collected […]

What is UX?
What is UX?

In business, often acronyms replace the full words of certain things. In this case, the letters UX stands for User Experience. This is in reference to either a software package, a website, or another product. The User Experience in a product is what businesses strive to make better with each iteration of that product. Because […]

What is CX?
What is CX?

First off, unless you are “in the know,” you might be wondering what those two letters mean. “CX” is shorthand in business for Customer Experience, and this is getting renewed attention in the past several years as a way to differentiate your business from your competitors. The Customer Experience has always been significant, but as […]

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