Live chat has become a customer service staple. The ability to communicate in real time through communication channels other than telephones is more important now than ever before. In fact, 72% of survey respondents prefer to do business with companies that offer live chat. However, keep in mind there are a set of live chat best practices that can help you improve your overall customer experience.Read Article
The Hottest Topics
While chatbots have grown in popularity, the rise of artificial intelligence and machine learning is giving birth to a chatbot that is scalable. So much so that it cannot...
Learn How To Drive Engagement
Back in the day, when call waiting allowed people to sideline conversations without disrupting your current call, threaded messaging does the same for chat. Every minute, 41 million messages are...
Take A Deep Dive
Technology Of The Future